FREQUENTLY ASKED QUESTIONS
Yes! We'd be happy to print our made-to-order wallpapers and fabric with custom colors, with a different scale, size repeat or on different materials. Please contact us at firstname.lastname@example.org or call Stephen at +39 3345929569 to inquire about the possibilities. If you need to colour match a wall paint or laminate surface, we can do this as long as you have a reference code for the colour. Depending on the size of the alteration, an additional fee for custom design might apply. Lead times vary depending on the complexity of the project.
DO YOU TAKE CUSTOM ORDERS?
If you have any doubts about how many rolls you need, please do not hesitate to ask us at email@example.com. Make sure you specify the wall dimensions (height and width) as well as the paper you are interested in, and we will calculate how many rolls you'll need. We know it can be a bit confusing to figure this out and we're happy to help.
We print in small batches of rolls and cannot guarantee a 100% color match from batch to batch. If in doubt, it's best to order an extra roll. If you end up not needing it, we are happy to accept returns of unopened rolls within 14 days. If you do end up needing to order more wallpaper from a certain batch number, please make sure you let us know that number (it's stated on the roll paper leaflet) and we'll see if we have any available.
HOW MANY ROLLS OF WALLPAPER SHOULD I BUY?
All our products are designed and made in Italy, except for wallpaper rolls which are manufactured in England. All our textile products are hand finished by our amazing and experienced seamstress Emanuela just up the road from us here in Bologna.
WHERE ARE YOUR PRODUCTS MADE?
For made-to-order wallpaper, the maximum width is 120 cm, and the length of the wallpaper rolls is approximately 18 metres.
WHAT ARE THE MAXIMUM DIMENSIONS YOU CAN PRINT?
TRADITIONAL ROLL WALLPAPER
Every traditional wallpaper roll comes with an instruction leaflet, but feel free to e-mail us at firstname.lastname@example.org if you wish to receive the Installation guide by e-mail.
We recommend you use a good quality paste and a professional decorator to put up your wallpaper. Our paper comes cut and is printed edge to edge, so does not require trimming before installation. The non-repeating wallpapers can be applied landscape or portrait.
PRINT TO ORDER (PER METRE) WALLPAPER
The hanging process is slightly different for bespoke orders and orders printed per metre. Our print on demand paper is pre-glued, meaning no paste is needed to adhere the paper to the wall. If you have doubts about how to install the pre-glued wallpaper, please get in touch and we will share instructions and videos on how to go about the process.
HOW DO I HANG THE WALLPAPER?
Yes. Gently wipe off any marks using a sponge or damp cloth. Do not use any abrasives. Use clean clear water and, only if necessary, a mild soap. Grease and oil stains may not come off.
IS THE WALLPAPER WASHABLE?
We'd love to give you our suggestions on picking the right colours or pattern combinations for your house, office, restaurant and so on. Colours and patterns might look fun and easy to play with but an expert eye is often necessary to avoid unpleasant or cluttered results. Please do get in touch.
CAN YOU GIVE ME ADVICE?
We require precise width and height dimensions in order to provide an accurate wallpaper quote. Please email this info to email@example.com along with the wallpaper you had in mind and we will happily get back to you with a quote.
HOW DO I GET A PROJECT QUOTE?
Of course. We have a big pattern archive for you to browse if you are looking to buy a licence for a particular product or surface. We can alter existing patterns from our collection or start a new pattern from scratch. We have previously collaborated closely with companies and manufacturers from all over the world, so if you have an idea in mind, don't hesitate to tell us about it: firstname.lastname@example.org
DO YOU LICENCE YOUR PATTERNS?
How exciting! We'd be happy to send your order as a gift, please email us email@example.com to ask so. We'll make sure your item is wrapped with our very own patterned wrapping paper and include a gift message if you wish.
We can also offer gift certificates in any amount, just email us and we'll process your gift certificate purchase.
We can also work with you to create a unique registry for weddings and baby showers. Please contact us at firstname.lastname@example.org to set up a registry.